Community building
I excel at engaging the people in your organization who understand the benefits of good content to retain institutional knowledge.
I have a history of finding those people and encouraging them to be champions for high-quality content that’s an asset to your firm.
How I’ve built community
- Held quarterly “content champions” meetings with interested stakeholders to get their feedback on how our content and site are performing, and workshop upcoming content initiatives.
- Started a regular “content creators catchup” that brought cross-divisional tech writers, UXers, and others involved with content across the firm together to share and learn.
- Created custom monthly metric emails to let stakeholders know how their content is performing, and where there may be gaps or opportunities.
- Spoken at user groups and conferences.
- Created a pioneering podcast to give back to the technical writing community.